Shipping and Returns OnTarget Industries, Inc.
Please review our policy for freight & shipping charges. Shipping Charges Shipping charges are calculated based on the actual weight, distance traveled, and type of shipping service you specify (ground, next day, second day). By default, our quotes use the most economical shipping available. All shipments are F.O.B. shipping point. Shipping method is determined by the size and weight of each item. Items of differing size and weight may ship independently, by different methods, even if ordered together. Most items will be sent UPS. Items that are too large or too heavy will be sent by truck. There is a minimum $100 shipping fee for truck deliveries (Less than Truckload). Someone must be present to accept truck deliveries. Standard truck delivery is to a dock facility designed to receive freight. Additional services are available such as Twenty-four hour notification, residential delivery, lift gate service, for an additional charge. Please contact our sales staff for assistance. Unless otherwise stated, freight and shipping fees will be charged for shipments to anywhere in the contiguous United States, using a carrier of our choice.
Our small package partner is UPS. Other terms apply
When you place an order, we will estimate shipping and delivery dates based on the availability of your items and the shipping options you choose.
LTL Freight: 2-8 Business Days
UPS Ground: 3 - 8 Business Days
UPS Second Day: 2 Business Days
UPS Next Day Air: 1 Business Day
Returns & Warranties
If you are not completely satisfied with a product, contact us within 15 days of receipt. It’s our mission that you, the customer have an enjoyable experience with our company. If your product may be defective, we may ask for images sent to us at firstname.lastname@example.org , to help expedite your request. A refund may be arranged excluding freight charges upon inspection. Returned merchandise must be shipped in original packaging, freight prepaid, unused, and in resalable condition, and are subject to 20% restocking fee. OnTarget inspects all returns and reserves the right to refuse credits on damaged, misused or non-resalable items. Your only obligation is the freight charge and stocking fee where applicable, provided your return is complete
with original packaging, all documentation (Original Packing Slip). OnTarget Industries reserves the rights to authorize product returns after 15 days have passed from the invoice date. If the product is accepted after this period, it is subject to a 20% restocking fee and credit will be issued for future purchases only.
Shipping and Handling
Shipping and handling charges are non-refundable for all returns. The customer may also be responsible for return shipping charges, insurance and shipment tracking for returned merchandise if the product return is not related to a defect. For certain returns, UPS Shipping Labels are provided. Please note that while shipping labels may be issued for your convenience, return shipping charges may be incurred depending on the reason(s) for return. If you require an estimate of these return shipping costs, please call us at 866.830.7333 (Option: Shipping). If an order ships prior to the cancelation request, the customer is responsible for any freight charges incurred.
Please note that some products, such as the following, are non-returnable: Custom Print, custom built or special items, custom fabric chairs, sale items and more. Contact Customer Service for a complete list of excluded items.
How to Return
Please log into your account and select the returns section under order management.If the order is eligible for processing online, you can request a Return Merchandise Authorization form, which is required for all returns. You will be able to print out a UPS Return Shipping Label and an RMA form, and return the item through UPS without calling Customer Service.